Remote Support & Technician Assistance Agreement

Last Updated: March 15, 2026

This agreement applies when receiving remote support or technician assistance from ServiceTechNow.

By requesting support, you agree to the following terms.

1. Authorization for Remote Support

Some services require remote access to computers, mobile devices, or network equipment.

By requesting remote support, you authorize ServiceTechNow to:

• View your device or system

• Use troubleshooting tools

• Adjust settings required to diagnose or resolve technical issues

You may terminate remote access at any time.

2. Technician Guidance

ServiceTechNow may provide troubleshooting guidance or instructions to:

• Residential customers

• Business users

• Onsite technicians

This may include instructions involving hardware, software, networking equipment, or system configurations.

Users and technicians remain responsible for performing any physical work or equipment installation.

3. No Guarantee of Resolution

Technology environments vary widely. While ServiceTechNow will make reasonable efforts to help resolve issues, we cannot guarantee that:

• All technical problems will be resolved

• Equipment will function as expected after troubleshooting

• Third-party services or systems will operate correctly

4. Customer and Technician Responsibilities

You agree to:

• Provide accurate information about the issue

• Follow troubleshooting instructions carefully

• Maintain backups of important data

• Ensure equipment is safe to work on

ServiceTechNow is not responsible for issues caused by incorrect installation, equipment defects, or third-party systems.

5. Data and System Risks

Troubleshooting may involve changes to:

• System settings

• Network configurations

• Software installations

• Device connections

Although care is taken during support sessions, changes to systems can carry inherent risks.

Users are responsible for maintaining backups of important files and data.

6. Limitation of Liability

ServiceTechNow is not responsible for:

• Data loss

• Hardware failure

• Network outages

• Business interruption

• Indirect or consequential damages

Support services are provided as guidance and assistance.

7. Third-Party Systems

Many technical issues involve third-party systems such as:

• Internet service providers

• Hardware manufacturers

• Software vendors

• Cloud platforms

ServiceTechNow does not control these systems and cannot guarantee their performance.

8. Termination of Support

ServiceTechNow reserves the right to terminate a support session if:

• The environment presents safety risks

• Instructions are not followed

• The issue falls outside the scope of support

9. Contact

For questions about this agreement:

Email: support@servicetechnow.com